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Customer Bill of Rights

10 THINGS TO KNOW BEFORE HAVING YOUR VEHICLE REPAIRED

  1. Your car is the second largest investment you're likely to make. Preserve its value and your safety by having it repaired properly and professionally.
  2. Never drive a car that could be unsafe because of damages.
  3. Some insurance companies may want you to visit their drive-in claims center before having your car repaired. You can do this, or you may leave your car at our shop and ask that the insurance company inspect the car here.
  4. There is no law requiring you to obtain more than one estimate or appraisal.
  5. You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop. (Missouri Dept of Insurance, 20 CSR 100-1.050)
  6. Differences in repair estimates are common. A lower estimate may not include all necessary work. If you're not sure why one estimate is different from another you've received, please ask us.
  7. Choose a shop that has uni-body repair equipment and certified technicians (by I-CAR or ASE).
  8. Ask if the shop will be using genuine manufacturer (OEM) replacement, aftermarket or used parts.
  9. Ask if the shop offers a written repair warranty.
  10. Do not let your vehicle be repaired by the "Lowest Bidder". Let us ensure that your vehicle is repaired properly and professionally and most of all, safely.

IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO CONTACT US.

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